As the Head of Customer Success at BrandYourself I developed and rollout out formalized professional development checkpoints which led to a significant increase in employee retention and promotions from within.

As an Operations and CX Consultant for Vids, I created a new customer onboarding process that saved time for the team and made the process of getting started smooth and simple for new customers.

As the Head of Customer Success at BrandYourself, I created a series of reputation management campaign milestones geared at setting client expectations at the outset of the relationship. This initiative eventually led to a doubling of lifetime revenue per customer.